Assign the right owners
Name one person who owns the onboarding outcome and one technical contact for each environment being connected. Include an identity or access owner, a security operations representative, and the person who can approve any future response capability.
Record how Hansec Support should reach the team during onboarding and who can make time-sensitive scope decisions.
Prepare the onboarding record
- The customer and organization names that should appear in Nova.
- The approved environment scope, including exclusions and data-location requirements.
- The identity method and the people who need initial access.
- The intended connections, their owners, and the earliest safe connection window.
- The support severity path and the contacts who may discuss account or security matters.
Use the first days to prove the foundation
Confirm sign-in and account recovery before connecting production evidence. Then connect one approved scope, verify source health and freshness, and make sure the expected owners can reach the relevant views.
Do not treat a successful connection message as complete onboarding. Review what evidence arrived, what remains outside scope, and how the team will respond when a source becomes stale or unavailable.