What the PagerDuty integration is for
Escalates security incidents through PagerDuty without creating duplicate notifications. Nova DRX applies your response policies and approval requirements before sending an action to PagerDuty.
The provider connection supplies a supported destination for DRX. It does not decide that an action is appropriate, expand the customer scope, or bypass the approval policy selected for the environment.
Supported customer outcomes
Nova DRX supports 1 action for PagerDuty.
- Open or update a PagerDuty incident
- Escalates an approved security event to the selected on-call service.
What remains under customer control
- The exact target and customer scope are confirmed before action.
- The action must be present in the supported DRX catalog and available in the connected provider environment.
- Configured approval and separation-of-duties requirements remain in force.
- A simulation or proposal is not treated as an executed provider outcome.
- The reported result and review history remain available after the action.
Questions to confirm before evaluation
- Which listed outcomes are required and which should remain disabled?
- Which provider plan, region, target types, and customer-owned access are available?
- Which outcomes require one approver, two-person review, or a manual-only decision?
- How will success, partial completion, failure, reversal, and follow-up be reviewed?