What the ServiceNow integration is for
Creates security incidents in an approved ServiceNow instance. Nova DRX applies your response policies and approval requirements before sending an action to ServiceNow.
The provider connection supplies a supported destination for DRX. It does not decide that an action is appropriate, expand the customer scope, or bypass the approval policy selected for the environment.
Supported customer outcomes
Nova DRX supports 1 action for ServiceNow.
- Create a ServiceNow security incident
- Creates a security incident in the approved ServiceNow environment for follow-up.
What remains under customer control
- The exact target and customer scope are confirmed before action.
- The action must be present in the supported DRX catalog and available in the connected provider environment.
- Configured approval and separation-of-duties requirements remain in force.
- A simulation or proposal is not treated as an executed provider outcome.
- The reported result and review history remain available after the action.
Questions to confirm before evaluation
- Which listed outcomes are required and which should remain disabled?
- Which provider plan, region, target types, and customer-owned access are available?
- Which outcomes require one approver, two-person review, or a manual-only decision?
- How will success, partial completion, failure, reversal, and follow-up be reviewed?