Start from a trusted address
Open your organization's approved Nova sign-in page and choose the forgot-password option. Do not use a password reset link that you did not request or that points to an unfamiliar address.
Available identity checks can include an authenticator code, a recovery code, email, or SMS. The methods shown depend on your account and organization. If a method you expected is not available, contact your administrator or Hansec Support.
Reset the password
- Enter the username or email address for your Nova account.
- Choose one of the identity methods offered for your account.
- Complete the check using a current code or the protected message you requested.
- Create a new password with at least 12 characters, including uppercase and lowercase letters, a number, and a special character.
- Use a password that is unique to Nova and save it in an approved password manager.
After a successful reset
A successful password reset revokes existing Nova sessions. Sign in again on approved devices. If you did not request the reset, notice unfamiliar account activity, or continue receiving reset messages, contact your administrator or Hansec Support immediately.